COMPLAINTS POLICY

Concept Mobility Ltd always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure Concept Mobility Ltd is able to put things right as soon as possible, please read our complaints procedure below. Concept Mobility Ltd will then be able to respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards Concept Mobility Ltd aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact Concept Mobility Ltd as soon so the problems can be rectified as soon as possible.

Our Procedure
Either call, email or write* to us. Concept Mobility Ltd aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where Concept Mobility Ltd is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader Concept Mobility Ltd uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that Concept Mobility Ltd cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

*please request proof of receipt if posting